Receive
Phone, web, chat, or text.
Specialty-trained · Human-guided · Outcome-driven
Every patient request.
The right next step.
LabsNow AI agents receive patient requests, take approved actions, and involve your team when judgment or authorization is needed.
Designed around real workflows
Clear boundaries. Useful handoffs. Human oversight.
Patient request
Action approved
Human handoff
Live
Daisy IICardiology access
Built for forward-thinking healthcare teams
Specialty clinicsMulti-site groupsImaging centersHospital departmentsPatient access teams
A controlled agentic workflow
From first contact to a clear outcome.
One coordinated flow keeps patients moving and your team informed.
Understand
Intent and context are gathered.
Take action
Approved administrative work happens.
Involve people
Judgment stays with your team.
Document
Actions and outcomes are recorded.
Resolve
The patient receives a next step.
Safe by design. Agents are non-diagnostic and non-prescribing. High-risk, uncertain, or out-of-scope requests move to an approved human path.
ONE COORDINATED PATIENT ACCESS SYSTEM.
Every request
Every request
moves to
the right
next step.
From first contact through scheduling, education, documentation, and escalation, LabsNow coordinates each interaction within approved workflows—with people stepping in whenever judgment is required.
24/7 Patient Access
Improve Patient Experience
Reduce Staff Workload
Operational Insights
Manage Appointments
& Education
to Clinician
Summarize
Remind
Human in the Loop
Six distinct personas. One operating standard.Specialty-trained agents.
Specialty-trained agents.
Built around the work.
Each agent has a focused knowledge base, voice, conversation style, workflow scope, and explicit point of human involvement.
Operational value you can see
Better access.
Better access.
Better follow-through.
LabsNow is designed to reduce the friction around patient access—without making unverified outcome promises.
More requests answered
Extend response coverage for routine patient needs.
Less scheduling friction
Keep booking, changes, and waitlists moving.
Cleaner handoffs
Give staff useful context before they step in.
Clearer next steps
Close the loop with confirmation and ownership.
Human where it matters
Your team stays in control.
Define what each agent can answer, what it can complete, and exactly when a staff member must take over.
- Configurable response boundaries
- Defined escalation paths
- Traceable actions and outcomes
- Staff-visible handoff context
A practical place to start
See where an agent can improve your access workflow.
Share one patient-access challenge. We’ll map the work, the boundaries, and the right next step.
- 30-minute workflow conversation
- Agent and workflow recommendation
- No patient data required